TERMS & CONDITIONS
Archie James Group Pty Ltd Last updated: 30 March 2026 · Version 1.1 · archiejamesgroup.com
Overview
These Terms & Conditions ('Terms') govern your use of the Archie James Group Pty Ltd website and all services we provide. By accessing our website, making a purchase, or using any of our services, you agree to these Terms.
Please read these Terms carefully. If you do not agree, please do not use our website or services.
These Terms should be read alongside our Privacy Policy at archiejamesgroup.com/privacy.
1. About Us & Our Services
In plain English: Archie James Group Pty Ltd provides business documentation, advisory and cost comparison services to Australian and New Zealand businesses.
Archie James Group Pty Ltd (ABN 36 454 950 089) ('we', 'us', 'our') operates archiejamesgroup.com and provides:
Business Builders Library — professionally written policy, process and procedure document templates available for one-off purchase or subscription
Cost comparison and EFTPOS advisory services — analysis and recommendations on payment processing costs
Archie James Investments — cost reduction advisory and referral services for Australian SMEs
Other services as offered from time to time
Additional terms may apply to specific services and will be presented to you at the point of purchase or engagement.
2. Using Our Website
In plain English: Use our website for legitimate business purposes. Don't misuse it, copy our content without permission, or try to access things you shouldn't.
By using our website, you agree that you will:
Use our website only for lawful purposes and in accordance with these Terms
Not attempt to gain unauthorised access to any part of our website or services
Not use our website in a way that could damage, disable or impair it
Not reproduce, copy, distribute or exploit any part of our website content without our prior written permission
Not use automated tools to scrape, crawl or extract data from our website
We reserve the right to suspend or terminate access to our website or services, with written notice where reasonably practicable, for anyone who breaches these Terms.
3. Purchases & Payments
In plain English: When you buy from us, the process is straightforward. Your statutory rights under Australian Consumer Law always apply regardless of what these Terms say.
3.1 Pricing
All prices on our website are in Australian Dollars (AUD) and include GST unless otherwise stated. We reserve the right to change prices at any time. Price changes will not affect orders already placed.
3.2 Payment processing
Payments are processed securely by Stripe. By making a purchase, you agree to Stripe's terms of service (available at stripe.com/au/legal). We do not store your payment card details. A tax invoice will be issued for all purchases.
3.3 One-off purchases
When you purchase a single template, bundle or pack from the Business Builders Library:
You will receive immediate access to download your purchased templates
Your purchase grants you a non-exclusive, non-transferable licence to use the templates for your own business purposes
You may not resell, redistribute or sublicence the templates to third parties
Subject to your rights under the Australian Consumer Law and our Refunds policy in Section 5, purchases are not refundable once a template has been downloaded or accessed
3.4 Subscription plans
Business Builders Library subscription plans:
Subscriptions require a minimum term of 12 months from the date of sign-up
Monthly payments are charged in advance on the same date each month
After the minimum term, subscriptions continue on a month-to-month basis until cancelled
You may cancel after the minimum term with 30 days written notice via our contact form. Cancellation takes effect at the end of the then-current billing period.
Early termination requests received before the minimum term is completed will be assessed on a case-by-case basis. Where no service failure has occurred on our part, the remaining balance of the minimum term may be payable. We will always try to reach a fair resolution.
We will never pursue early termination payments where we have failed to deliver the service as described, where there has been a material change to the service that you did not accept, or where you have rights under the Australian Consumer Law.
Subscription access is for a single business entity and cannot be transferred to other businesses or individuals outside your organisation
We reserve the right to adjust subscription pricing after the minimum term with 60 days written notice
4. Intellectual Property
In plain English: Our templates are our intellectual property. You're buying a licence to use them in your business, not ownership. You can adapt them but cannot resell or sublicence them.
All content on our website and all templates in the Business Builders Library are owned by or licensed to Archie James Group Pty Ltd and are protected by the Copyright Act 1968 (Cth) and international intellectual property laws.
When you purchase a template or subscribe to the Business Builders Library, we grant you a limited, non-exclusive, non-transferable, revocable licence to:
Download and use the templates for your own internal business purposes
Adapt and modify the templates to suit your specific business needs
Use the adapted documents within your own business
You may not:
Resell, redistribute or sublicence any template or adapted version to a third party
Use our templates to create a competing template library or document product
Remove or alter any attribution, branding or copyright notices from our templates
Share your account login with other businesses or individuals outside your organisation
Adviser, consultant and coach use:
If you are an adviser, consultant, coach or other professional who wishes to use our templates with or for your clients, you must obtain a commercial licence from us before doing so. Please contact us via archiejamesgroup.com/contact to discuss commercial licensing arrangements.
Unauthorised use of our templates with third party clients without a commercial licence agreement constitutes a breach of these Terms and of our copyright. We reserve the right to pursue remedies available under the Copyright Act 1968 (Cth), including seeking injunctive relief and damages.
5. Refunds & Cancellations
In plain English: Digital products are generally non-refundable once accessed, but your Australian Consumer Law rights always apply. If something is wrong with your purchase, contact us and we'll make it right.
5.1 One-off purchases
Because our templates are digital products accessible immediately upon purchase, we generally do not provide refunds once a template has been downloaded or accessed. However, we will provide a remedy (refund, replacement or re-delivery) where:
The template is materially different from its description on our website
The template contains a significant defect that was not disclosed before purchase
A technical error on our part prevented you from accessing the template
You were charged incorrectly
You have a right to a remedy under the Australian Consumer Law
To request a refund or remedy, contact us within 14 days of purchase via archiejamesgroup.com/contact with your order details and reason for your request. We will respond within 5 business days.
5.2 Subscriptions
Subscription payments already processed are generally non-refundable for the period already provided. To cancel a subscription after the minimum term, provide 30 days written notice via our contact form.
Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. Our liability under the Australian Consumer Law cannot be excluded.
6. Disclaimers & Limitations
In plain English: Our templates are a professional starting point — not legal advice. Our advisory services provide recommendations, not guarantees. Your ACL rights always apply.
6.1 Templates are not legal or professional advice
The templates in the Business Builders Library are general in nature and are intended as a starting point for your own business documentation. They do not constitute legal, financial, accounting, HR or other professional advice, and they may not be suitable for your specific situation, industry or jurisdiction without adaptation.
We recommend seeking independent professional advice before relying on any template for compliance purposes, particularly in relation to employment law, WHS obligations, privacy requirements or any regulated industry.
6.2 Advisory services
Recommendations provided through our cost comparison, EFTPOS advisory and cost reduction services are based on the information you provide and publicly available information at the time of the recommendation. We do not guarantee specific cost savings or business outcomes. You should obtain independent financial or legal advice before making significant business decisions.
6.3 Website accuracy
We take reasonable care to ensure the information on our website is accurate and current. However, we do not warrant that it is complete, accurate or up to date at all times, and we are not liable for any loss resulting from reliance on website content that is inaccurate or out of date.
6.4 Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with these Terms or our services is limited to the total amount you paid us in the 12 months immediately prior to the claim arising.
We are not liable for any indirect, incidental, special, consequential or punitive loss or damage, including loss of revenue, loss of data, loss of business opportunity or loss of goodwill, even if we have been advised of the possibility of such loss.
Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law or any other non-excludable statutory rights. Where Australian Consumer Law applies, our liability is limited to the extent permitted by section 64A of the Australian Consumer Law.
7. Calculator & Interactive Tools
In plain English: Our calculators give estimates based on what you enter. They're a guide, not a guarantee — always verify with a professional before making decisions.
Where we provide calculators, comparison tools or other interactive tools:
Results are estimates only, based on the information you enter
We do not guarantee that results reflect your actual costs, savings or business outcomes
Results are not financial, legal or professional advice
We may collect and store data you enter in accordance with our Privacy Policy — calculator data is retained for 90 days as set out in Section 5.2 of the Privacy Policy
Always verify any estimates with a qualified professional before making business decisions based on them.
8. Forms & Data Consent
In plain English: Submitting a form lets us respond to you. It does not automatically sign you up to marketing — that requires a separate opt-in checkbox.
By submitting any form on our website — contact forms, enquiry forms or calculator inputs — you:
Consent to us collecting the personal information you provide
Confirm the information you provide is accurate to the best of your knowledge
Agree that we may use your information to respond to your enquiry or provide the service you have requested, in accordance with our Privacy Policy
Understand that we may contact you in relation to your specific enquiry or submission
Submitting a form does not constitute consent to receive marketing communications. Marketing emails will only be sent where you have separately ticked a marketing opt-in checkbox. You may withdraw marketing consent at any time by clicking unsubscribe in any email or contacting us.
9. Third Party Links & Services
In plain English: We link to and use third party services. We're not responsible for what happens on those external sites — check their own terms.
Our website may contain links to third party websites provided for convenience only. We do not control those websites and are not responsible for their content, privacy practices or terms of service.
Our services integrate with third party platforms including Stripe (payments), Google (analytics and email), Squarespace (website) and others. Use of those services is subject to their own terms and privacy policies.
10. Account Suspension & Termination
In plain English: We can suspend or close accounts that breach these Terms. We'll give notice where we reasonably can. You can also close your account by contacting us.
We reserve the right to suspend or terminate your account and access to our services:
If you breach any of these Terms
If you use our templates in an unauthorised manner, including unlicensed use with third party clients
If you fail to pay subscription fees when due
If we reasonably suspect fraudulent activity
Where reasonably practicable, we will provide written notice before suspension or termination. In cases of serious breach, we may suspend access immediately and notify you afterwards.
If you wish to close your account voluntarily, contact us via archiejamesgroup.com/contact. Closing your account does not affect any outstanding payment obligations.
11. Dispute Resolution
In plain English: If there's a problem, contact us first. If we can't resolve it within 30 days, we'll go to mediation before either of us starts legal proceedings.
If a dispute arises between you and Archie James Group Pty Ltd:
Contact us first via archiejamesgroup.com/contact, describing the nature of your dispute and the outcome you are seeking
We will acknowledge your dispute within 5 business days and work with you in good faith to reach a resolution within 30 days
If the dispute is not resolved within 30 days through direct communication, either party may refer the matter to a mutually agreed independent mediator before commencing legal proceedings
The costs of mediation will be shared equally between the parties unless otherwise agreed
Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief from a court where necessary
These Terms are governed by and construed in accordance with the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.
12. Changes to These Terms
In plain English: We'll update these Terms as our services change. We'll email subscribers before significant changes take effect.
We may update these Terms from time to time. The 'Last updated' date and version number at the top reflect when the Terms were most recently changed.
For significant changes — such as changes to payment terms, subscription conditions, intellectual property rights or liability — we will notify active subscribers by email at least 14 days before the change takes effect. Continued use after that date constitutes acceptance.
If you do not agree to updated Terms, you may cancel your subscription in accordance with Section 3.4 and cease using our services.
13. Contact Us
In plain English: Questions about these Terms? Use our contact form and we'll get back to you.
Archie James Group Pty Ltd ABN: 36 454 950 089 Website: archiejamesgroup.com Contact form: archiejamesgroup.com/contact
These Terms & Conditions were last updated on 30 March 2026. Version 1.1.
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